Shipping and Refund Policy

Last updated: October 27, 2021

Thank you for shopping at Yamuna Australia.

All products ordered from this site will be shipped via Australia Post.
Our aim is to pack and post orders within 24 hours of the order being placed. Our practice is to have the posted items lodged with Australia Post during business hours of the same day when the order is placed or next working day.
Options for Parcel Post and Express Post are available at the point of ordering from this site, additionally, it is possible to pick up any ordered items at our Sunshine Coast location.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns below.

The following terms are applicable for any products that You purchased with Us.


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

Your Order Cancellation Rights

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

The following Goods cannot be returned:

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

306 Kiel Mountain Road, Kiels Mountain, QLD 4559 Australia

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

    WHAT brings you here ?